VCT Vision ELITE Series Guía de usuario descargar pdf (Pagina 47)

Returned merchandise is subject to a 15% restocking charge. Merchandise must be returned within ten

days. Opened software cannot be returned, unless defective. This includes hardware items with

bundled software and/or drivers. Products that have become discontinued may not be returned.

All return shipments must be in the original packaging and must include a Return Merchandise

Authorization number clearly marked on the package or they will not be accepted.

Defective merchandise is exempted from the restocking fee. A defective product is one which has a

manufacturing or media defect such that is does not perform as specified by the manufacturer. In the

event that products returned as defective are in working condition, the return may be refused and the

customer is responsible for both inbound and outbound shipping charges.

An RMA number can be obtained by sending a communication via mail, fax or e-mail outlining the

problem and include the serial number of the product. You should preferably use the RMA Request

Form. The company will reply with an RMA number and a return shipping address. Return shipping

cost is the responsibility of The Customer.

All products supplied by The Company are warranted to be free from manufacturing defects for a

period of one (1) year from date of shipment, and any found to be defective within that period will be

repaired without charge provided:

1. That the product was used as recommended and in accordance with approved installation and

operating practices.

2. That its failure resulted from a manufacturing defect and not from damage due to misuse

3. That written notice of such defect is delivered to The Company during such one (1) year period.

4. That the product is returned to The Company with shipping charges pre-paid.

This express warranty is in lieu of and excludes all other warranties, guarantees, or representations,

express or implied. There are no implied warranties of merchantability or of fitness for a particular

purpose.

Any claims of damage to items during shipping should be reported to the respective shipping carrier. It

is the customer’s responsibility to handle all shipping damage claims with the shipper. Any damages

incurred during shipping will not be the responsibility of the Company.

Elite Series – Secure Access Video Surveillance

User Guide and Installation Manual

Page 47 of 48 Pages

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VCT Vision ELITE Series Guía de usuario Pagina 47